How to prevent hoverboards fire and buy safe? CBC News Interview with our Experts



Although hoverboards are very fun to ride, fire safety concerns surrounding very low quality hoverboards has been preventing some people from investing in this new innovative and portable transportation device.

Smart Wheel Canada was reached by CBC News on Sep 29, 2017 to voice his expert opinion and tips to help customers choose safer hoverboards for their families.

Only a few days ago, there was a report of a house fire in Burlington caused by a hoverboard. Such cases can be traced back to boom in hoverboard demand in recent years. To capitalize on this growing popularity, many unprofessional and uncertified factories began manufacturing hoverboards that failed to meet basic safety regulations and required certifications. These defective devices were often available at cheap prices in popup places, events, businesses, and online stores like Amazon and Ebay. It is no surprise that almost all hoverboard fires have been linked to lack of knowledge of sellers and to the ones purchased at the aforementioned locations.

Hoverboards are the result of a sophisticated self-balancing technology made possible through a variety of electrical circuit boards, electric motors, and lithium ion batteries. This is why, in addition to defective batteries, you must consider the possibility of having low quality bluetooth chips, non-certified electronic circuit boards, non-certified chargers, pinched or wrong wiring codes, or poor manufacturing and materials. Usage and maintenance e.g. overcharging hoverboards are also significant factors that can affect their performance and safety.

It is encouraging to see that companies have become more conscientious of safety guidelines. Amazon was one of the first entities to set a guideline for safety requirements back in 2015. Currently, UL2272 Certification for Hoverboards or UL2271 Certification for Li-Ion battery packs along with combination of UL Chargers is amongst highest standards of safety which was introduced by Underwriters Laboratory in May 2016. The certification is now mandatory in USA but major Canadian retailers have also followed suit. However, knock-off market is still very prevalent as buyers continuously seek cheaper devices. The next time you’re going hoverboard shopping, make the safe choice. Here are such guidelines to help you do so:

● Make sure your hoverboard and all its components are UL certified
The latest UL2272 certification is now available for hoverboards. Beware of fake UL logos especially when buying a device from small popup websites and businesses.
● Make sure your charger is UL certified
Look at the bottom of the charger to find a UL logo.
● See if the battery pack is UL certified
A UL2271 Certification or UL Logo should be present on the battery pack. This may be challenging to do as you need to open the batteries to see confirm the logo.
● Only buy from legit businesses specialized in this technology
This may eliminate the need to individually verify all the above items as expert businesses tend ensure certified products. Just like your bicycles and cars, personal mobility devices require ongoing maintenance.

This is why it is important that you choose someone who is well-versed in the product knowledge. Major retailers may not have full knowledge for hoverboards could be one of the many items offered by them.

Smart Wheel Canada is here to help you with all your personal transportation gadgets as one stop solution. Training, Sales, Service and Warranty are key specializations for SmartWheel.

If you have any questions or concerns or if you just need advice or help with you current hoverboard or electric scooter please feel free to contact our expert team.

TF: 1.888.407.4997
Email: info@smartwheel.ca

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