In this WWJ session, Howard will be sharing his brief influences of being an experiential and experimental designer, where he will invite the audience to explore an inquiry of both Service Design and Sense-Making and will initiate discussions around it. He will also storytell his experiment of the exploration of global service design through sense-making, where he will communicate his unique service observations and insights from the global cities of Manila, Tokyo, Beirut, Dubai, and Hong Kong, which includes his experimental global journey key takeaways and conclusions.
Also, there will be a remote interactive service design mini-sensemaking group session
ending that brief remote collaboration with an open sharing of service design experiences.
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